Refund policy

HAZEE Refund & Return Policy

At HAZEE, we take pride in creating premium wellness products. If you are not fully satisfied with your purchase, we’re here to help.

1. Returns

We accept returns within 7 days of delivery for eligible items.

To qualify for a return:

  • Item must be unused, unopened, and in original packaging
  • Proof of purchase is required
  • Item must be in resellable condition

For hygiene and safety reasons, opened or used wellness products cannot be returned.

2. Non-Returnable Items

The following items cannot be returned:

  • Opened or used products
  • Sale or discounted items (unless faulty)
  • Gift cards or promotional items

3. Refunds

Once your return is received and inspected, we will notify you of the approval status.

If approved:

  • Refunds will be processed to your original payment method
  • Processing time: 5–10 business days

Shipping costs are non-refundable unless the item is faulty or incorrect.

4. Damaged or Incorrect Orders

If your order arrives damaged or incorrect:

  • Contact us within 48 hours of delivery
  • Include your order number and photos of the issue
  • We will replace or refund the item at no extra cost

5. Exchanges

We only replace items if they are defective or damaged. If you need an exchange, contact us and we will guide you through the process.

6. How to Request a Return

To start a return, contact us at:
monk.hazee@gmail.com

Include:

  • Full name
  • Order number
  • Reason for return

7. Contact Us

For any questions about returns or refunds:
HAZEE Support Team
Email: monk.hazee@gmail.com