Shipping policy

HAZEE Shipping Policy

Last Updated: 20 MAY 2026

At HAZEE, we aim to deliver your premium wellness products quickly, safely, and with care. Below is everything you need to know about shipping and delivery.

1. Processing Time

All orders are processed within 1–2 business days after payment confirmation.

Orders placed on weekends or public holidays will be processed on the next business day.

During high-demand periods, processing may take slightly longer.

2. Delivery Times (South Africa)

Once shipped, estimated delivery times are:

  • Major cities (Johannesburg, Pretoria, Cape Town, Durban): 2–4 business days
  • Outlying areas: 3–6 business days

Delivery times are estimates and may vary depending on courier conditions.

3. Shipping Rates

Shipping costs are calculated at checkout based on your location and order size.

Occasionally, we may offer free shipping promotions, which will be clearly displayed on the website.

4. Order Tracking

Once your order has been dispatched, you will receive a tracking number via email or SMS.

You can use this to follow your delivery in real time.

5. Delivery Partners

We work with trusted courier services to ensure safe and reliable delivery across South Africa.

6. Incorrect Address Disclaimer

Please ensure your delivery details are correct at checkout.

HAZEE is not responsible for:

  • Orders delivered to incorrect addresses provided by the customer
  • Delays caused by incomplete or incorrect information

If an address error is noticed, contact us immediately.

7. Lost or Delayed Packages

If your package is significantly delayed or appears lost:

  • Contact us immediately
  • We will open an investigation with the courier
  • We will do our best to resolve the issue as quickly as possible

8. Damaged Packages

If your order arrives damaged:

  • Notify us within 48 hours of delivery
  • Include your order number and clear photos
  • We will replace or refund eligible items at no cost to you

9. International Shipping

At this time, HAZEE primarily ships within South Africa.

If international shipping becomes available, updates will be posted on our website.

10. Customer Support

For any shipping-related questions:

HAZEE Support Team
Email: monk.hazee@gmail.com

We typically respond within 24–48 hours.

Why Customers Trust HAZEE Shipping

We focus on:

  • Fast processing times
  • Reliable courier partners
  • Clear communication
  • Safe, secure packaging

Your order is handled with care from checkout to delivery.